Shipping policy

Shipping Policy

Order Processing

All of our products are made to order. Please allow 2–7 business days for production before your order ships. During holidays, promotions, or periods of high demand, processing times may be longer.

Shipping Times

After production is complete, estimated shipping times are:

  • United States: 3–7 business days
  • Canada: 5–10 business days
  • International: 7–21 business days

Shipping times are estimates and may vary due to carrier delays, customs processing, weather, or other circumstances beyond our control.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery address, selected shipping method, and the items in your order.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information, when available.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. We are not responsible for delays, lost packages, or additional fees resulting from incorrect or incomplete addresses entered at checkout.

Lost or Delayed Shipments

If your package appears to be lost or significantly delayed, please contact us. We will work with the shipping carrier to investigate the issue and assist in finding an appropriate resolution.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery and include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

We will review your claim and, when appropriate, provide a replacement or refund.

Customs and Import Fees

International customers are responsible for any customs duties, taxes, or import fees imposed by their local authorities.

Contact Us

If you have any questions about your shipment or order status, please contact us through the contact information provided on our website.

Because our products are custom-made to order for freshness and premium quality, orders cannot be modified or canceled once production has begun.